Frequently Asked Questions

+ How can physiotherapy help my injury?

Physiotherapy can ensure your injury is thoroughly assessed and diagnosed correctly. This is essential to ensure the correct treatment techniques are chosen for your condition. Physiotherapy treatment can hasten your body’s natural healing process, accelerating your return to sport or activity. Appropriate treatment will also reduce the likelihood of recurrence by addressing factors which may have contributed to the development of your condition. Physiotherapists are experts in advising patients on which activities are appropriate for their injury to maximize recovery and ensure an optimal outcome.

+ Do I have to see my doctor before coming for Physiotherapy?

You do not need a referral to see a physio, although your physiotherapist may ask you who your doctor is so they can keep your doctor informed of your condition and progress.

+ How long will my Physiotherapy session be?

Depending on your presenting complaint and how complicated your injury is, your session time may vary. Generally an initial consultation is 45 minutes and any follow consultations are 30 minutes.

+ How often will I need to come to Physiotherapy?

Your ‘plan of care’ will be formulated upon your first visit to our practice. Based on the severity of your injury and your scheduling availability we will alter the frequency in which you will come in to see us. Most patients come in 1-2 per week. We also have a lot of patients who come in for maintenance/preventative treatments every fortnight or month. These are patients for have been treated for an injury and come to see us because they know the value in taking a proactive approach to their health.

+ How much do I get back from my health fund?

Back on Track are registered with all major private health funds. That amount you get back depends on your level of cover, but generally most funds provide around 50% coverage.

+ What do I need to bring with me to my session?

We provide a gown or shorts to change into depending on the area you are being treated for. You can bring your own change of clothes if you feel more comfortable with this. Please bring any X-Rays or scans you may have that relate to your condition. If you have a letter or referral from a surgeon or doctor, you should also bring that along.

+ Do you bulk bill for Medicare?

Medicare subsidies are available for physiotherapy. This is done through your GP and only applies to persons whom are eligible. If you are unsure, call our office to talk to our admin staff to discuss your circumstances. Medicare can provide up to 5 sessions per year of physio services for eligible patients.

+ Do you treat feet?

Yes. Our therapists are expertly trained to diagnose and treat problems with the feet. They will look at not only the foot, but the knee, hips and back to ascertain where the problem is coming from. We also provide orthotics in extreme circumstances.

+ I need my back ‘cracked’ do I see a physio or chiro?

Manipulation, or the ‘crack’ you feel in your spine can be done by chiropractors or physio’s. It is a treatment technique that is part of a whole management process to deal with the dysfunction of a joint, whether it be in your back or somewhere else such as your ankle. It can be addictive and should only be used as a small part of the overall management of injury.